Question 1

Can I pick up my order?

Accepted Answer

Yes, The Petalier is open from 9am-5pm on weekdays and 9am-12pm on Saturdays for collection. Our studio is located in Melbourne CBD.
 
We run differently to a traditional flower shop. We don't sell cut flowers and are not open for customers to browse. All orders are taken online.

Question 2

What days do you deliver?

Accepted Answer

We deliver on weekdays from 9am-5pm and Saturday from 9am-12pm (except public holidays in Victoria).

Question 3

Where do you deliver?

Accepted Answer

We deliver to suburbs up to 50km from Melbourne, VIC 3000.

Question 4

What are the delivery charges?

Accepted Answer

Each suburb has a different delivery fee. Please enter the correct suburb when placing your order and the delivery fee will automatically be added to your order. If you would like to estimate your delivery fee please check out our Delivery Rates page.

Question 5

What time will my flowers be delivered?

Accepted Answer

Our drivers are out on the road delivering from 9am-5pm on weekdays and 9am-12pm on Saturdays.

If your order must be delivered before a specific time however, please email us at least 24 hours in advance at hello@thepetalier.com. We will then advise whether we can meet your request.

Question 6

What happens if no one is available to accept the delivery?

Accepted Answer

If no one is available to accept your order we will leave your order in a safe place and leave the recipient a message regarding the delivery.

In the case where there is no where safe to leave the delivery, your order will be sent back to The Petalier's studio where the customer will be liable for any additional charges in relation to returning, storing or disposing the undeliverable items.

Question 7

Can I change the delivery date of my order?

Accepted Answer

If you would like to postpone your order, please contact us at least 3 days in advance of the original delivery date. You can contact us directly by emailing hello@thepetalier.com.

Question 8

Can I change the delivery address?

Accepted Answer

If you need to change or ammend the delivery address for your order, you must notify us in writing 24 hours before your scheduled delivery.

If you fail to notify us the day prior, and simply notify us the day of your scheduled delivery, we will make every attempt to accomodate this change. However we cannot guarantee delivery to the new address. Should our delivery driver need to reroute to somewhere else, an additional fee will be charged.

Question 9

Can I include a message with my order?

Accepted Answer

Yes, of course! Every order comes with the option to add your message on a card. Please sign off with your name if you would like the recipient to know who the flowers are from. Please note that we do not check the spelling of your message so please ensure it is correct.

Your customer name, address and details will never be shared without your permission.

Question 10

Can I make a pre-order?

Accepted Answer

Yes, you can place an order for any date in advance. Please select the date that you are looking to order for.

Question 11

Can I place a custom order?

Accepted Answer

Yes, you can place a custom order here. We have a wide selection of examples for you to be inspired by here.

FAQ